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Where to go for help depends on how you use Lightdash. Open-source and community users — ask in #help in the Lightdash Community Slack. The team and the wider community answer questions there. Customers — reach the team through your dedicated support Slack channel, or click the help bubble (the question mark icon in the top navigation) to send a message from inside the app. For browser-side problems, capture a HAR file and share it with the team so they can debug the request with you. To let the team reproduce a user-specific issue directly, see support access.

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Report a bug or request a feature

Open an issue on GitHub for bugs and feature requests. Product feedback is welcome there too, or through the channels above.

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Billing and invoices

Organization admins can email support@lightdash.com for a link to their billing invoices.

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Stay in the loop

Generating a HAR file

How to capture a HAR file from your browser to help the Lightdash support team troubleshoot issues

AI thread debug dump

Enable and safely use the AI agent thread debug dump on a self-hosted instance

Feature Maturity Levels

What each maturity level means for the stability and availability of a Lightdash feature

Support access

Impersonate a user to reproduce an issue, and control whether the Lightdash support team can do the same